Alerts & Incidents

When a monitor failure opens an alert, Mydle opens an incident (or attaches the alert to an existing open incident for that project). Operators work the incident desk while the alert remains the underlying failure record.

Repeated evaluations of the same ongoing outage update last_seen on the open alert and keep a single incident — they do not spawn duplicate desks for every failed check.

Code-level identity uses a stable dedupe key per project (for example alert code + rule). Touched alerts do not re-fire open notifications.

When the underlying check recovers, the alert and attached incident can resolve together with a recovery notification when delivery is configured. Manual resolve with optional RCA remains available on the incident detail.