These Terms of Service (“Terms”) govern access to and use of the Mydle service operated under the brand Mydle at mydle.app (the “Service”). By creating an account or using the Service, you agree to these Terms. For questions: legal@mydle.app.
1. The Service
Mydle provides reliability and observability tools for workspaces you control, including HTTP, SSL, and DNS monitoring, health summaries, alerts, status pages, and related telemetry features (logs, browser events, traces, and AI analyses) where enabled for your plan. Features marked Coming Soon or otherwise not generally available are not part of a paid commitment until they ship. Free plan capacity is best-effort and subject to the limits enforced in-product.
2. Accounts
- You must provide accurate registration information
- You are responsible for activity under your account and workspace
- You must be at least 16 years old (or the age of digital consent in your country)
- Workspace membership is by invitation; you may not share credentials
3. Acceptable use
You must comply with our Acceptable Use Policy. You may only monitor systems you own or are authorized to monitor. You must not use the Service to attack, scan without permission, or abuse infrastructure.
4. Subscriptions, renewal, and billing
Paid plans are billed according to the plan and interval you select in-product or via an authorized Paddle checkout. Listed prices on /pricing exclude tax unless stated otherwise. Self-serve upgrades currently bill the monthly Pro price; annual catalog prices may be shown for transparency even when checkout uses monthly billing. Subscriptions renew automatically for the same interval until cancelled. Prices may change with notice where required. Failure to pay may result in suspension or loss of paid features. Free plan limits are enforced by feature gates; a Free workspace does not convert to a paid plan unless an authorized user completes checkout.
Plan changes, add-ons, and cancellations are initiated in the Mydle billing settings and/or the Paddle customer portal, depending on the action. Cancellation of a subscription typically takes effect at the end of the current billing period: you keep paid access until that period ends, and further renewals stop. Cancellation is not the same as a refund; see our Refund Policy.
5. Payments and Merchant of Record
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides customer service inquiries related to payment and handles returns.
That does not remove Mydle’s responsibility to provide the Service, product support, and account assistance. For product questions contact support@mydle.app. For billing receipts, payment methods, and refunds, use the links in your Paddle receipt or paddle.net, or contact us and we will help you reach the right channel.
6. Service interruptions
We aim for continuous availability but do not guarantee uninterrupted operation. Maintenance, provider outages, abuse mitigation, or legal requirements may interrupt or degrade the Service. Free capacity may be throttled. Monitoring reduces risk but does not guarantee uptime of your own systems.
7. Customer data
You retain ownership of content you submit. You grant us a limited license to process that content solely to provide the Service. Our Privacy Policy and Data Processing Information describe personal data handling.
8. Intellectual property
The Service, branding, and software are owned by Mydle or its licensors. You may not copy, reverse engineer (except where prohibited by law), or resell the Service.
9. Disclaimer
THE SERVICE IS PROVIDED “AS IS”. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
10. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, MYDLE’S TOTAL LIABILITY ARISING OUT OF THESE TERMS OR THE SERVICE WILL NOT EXCEED THE AMOUNTS YOU PAID FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE CLAIM. WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES, OR LOST PROFITS, EVEN IF ADVISED OF THE POSSIBILITY. Nothing in these Terms limits liability that cannot be limited under applicable law.
11. Indemnity
You will indemnify Mydle against claims arising from your misuse of the Service, violation of these Terms, or monitoring targets without authorization.
12. Suspension and account closure
You may stop using the Service at any time and may delete or request deletion of your account through product controls or by contacting support@mydle.app. We may suspend or terminate access for breach, unpaid fees, abuse, legal risk, or risk to the platform. Upon termination, your right to use the Service ends; provisions that should survive will survive. Paid subscriptions should also be cancelled with Paddle to stop future charges.
13. Changes
We may modify the Service and these Terms. Material changes will be posted with an updated date. Continued use after the effective date constitutes acceptance where allowed by law.
14. Governing law
These Terms are governed by the laws of the Republic of Turkey, without regard to conflict-of-law rules, unless mandatory consumer protections in your country require otherwise. Courts in Istanbul shall have exclusive jurisdiction, subject to mandatory local venue rights. Transactions processed by Paddle are also subject to Paddle’s buyer terms for the payment relationship.
15. Contact
Legal: legal@mydle.app
Support: support@mydle.app
Contact page: /contact