Billing

Prices are USD and exclude tax; Paddle adds applicable tax at checkout. Settings → Billing shows your plan, base fee, add-on fees, monthly total, renewal date and this month’s usage.

Choose Upgrade to Pro in Settings → Billing to open Paddle checkout. Your plan changes when Paddle confirms the payment to Mydle’s servers — returning to the app from checkout doesn’t change it by itself.

Pro workspaces can add +5 HTTP monitors, +1 GiB logs, +50,000 browser events, +1,000,000 spans or +20 AI analyses per month from Add capacity in billing. Before confirming you see the change, today’s charge, the new monthly total and the renewal date — all calculated by Paddle. Capacity is added after the payment succeeds. Add-ons don’t roll over and don’t change retention. An add-on that doesn’t have a price yet can’t be bought.

• Reducing an add-on keeps the capacity you paid for until the end of the billing period; the next renewal is lower.
• Cancelling Pro takes effect at the end of the billing period. The workspace then returns to Free limits.
• If you’re over the monitor limit afterwards, choose which monitors stay active. The rest are paused — nothing is deleted.

If a renewal fails, the subscription is marked past due and add-on changes are disabled until the payment method is updated through the Paddle billing portal. A paused subscription has Free limits until it resumes. Refunds and chargebacks are recorded on the workspace; the plan only changes if the subscription itself is cancelled.

Only the workspace owner can upgrade, change add-ons, open the billing portal or cancel. Other members can view the plan and usage.

Pro, annual and Team subscriptions bought before the current package keep their original price and limits until they’re cancelled. New purchases are monthly Pro only.

• Limits & Quotas
• Retention